FAQ

Once your order is prepared and ready to be shipped, you will receive by email your tracking number specifying the supplier (Mondial Relay, Colissimo, Chronopost, etc.).

You can check the status of your order at any time in the “MY ACCOUNT” tab.

We use Colissimo, Chronopost or Mondial Relay for the shipment of your products. We apply their rates without any additional charge. You can go to the different platforms to check the expected prices of your delivery.

Free delivery for France Metropolitan from €150 of purchase

For shipments in France Metropolitan ,it will take 3 to 5 working days, for international shipments it will take 7 to 10 working days.

If you have not yet received confirmation that your order has been processed, please send us an email so that we can take into account your new delivery address. 

Once your order has been processed and the confirmation email has been received, we will not be able to change the delivery address.

You can pay using PayPal with or without an account, Google Pay, Amazon Pay as well as by credit card (Visa, Master Card, etc.). We accept AMERICAN EXPRESS (AMEX) cards.

You have the possibility to make a payment in 3X without fees via your bank card through the ALMA solution only if you are living in France.

We use the services of Stripe for credit card payments. This service encrypts your data and authenticates the cardholder.

Once your order has been placed you will receive an order confirmation within minutes.

Once your order has been processed (2 to 3 days) you will receive the order processing confirmation, your tracking number and your invoice by email.

If you don’t receive any of these emails, check the contact email you filled in when you made your purchase, it may be that there is a typing error and that the shipment info arrives on the wrong email address.

We do not replace or exchange any products already used. Each product must be returned new in its original packaging.

This is something that can happen and we understand that it can be frustrating when it happens to you.
Gis are made of cotton and are not tear-proof, the tension on the canvas puts a strain on your kimono.
If your gis tears within 90 days of your purchase, we will replace it.
Send us an e-mail with the order number and photos of your kimono so that we can see the defect.

Our kimonos are 100% cotton, this means that if you wash it hot > or put it in a dryer it will shrink inevitably.

We do not replace the kimono under these conditions.

A page linked to the return of your purchases is provided for this purpose.

You can consult it on the website: RETURNS